Experience

Tschetter Sulzer Muccio PC Denver, CO January 2026 - Present

Metropolitan State University of Denver Denver, CO August 2025 - January 2026

Built a secure internal platform (ASP.NET Core, Vue) for analyst management and operational visibility.
Integrated with REST APIs & OIDC: KeyCloak for identity, WireGuard Portal for VPN access, and Mailgun for email notifications.
Built a custom report builder enabling users to perform self-directed analytics.
Built a custom Alpine Linux distro for Protectli hardware for network security alert detection using Suricata, FluentBit, WireGuard, and Infisical credential sync.
Managing cloud-native deployments on the production Kubernetes cluster via ArgoCD.

Metropolitan State University of Denver Denver, CO August 2024 - August 2025

Rendered call center and front desk IT support services to MSU Denver students, staff, and faculty.
Administered user account profiles and security in Microsoft Entra and Active Directory.
Managed devices, configurations, and deployments through the Microsoft Intune Admin Center.
Utilized deductive reasoning to diagnose, escalate, and resolve hardware, software, and network issues.
Tracked support requests, incidents, interactions, and solutions in the TeamDynamix platform.
Collaborated with other teams to orchestrate the resolution of complex issues outside the scope of the service desk.

Geek Squad Lone Tree, CO December 2022 - January 2026

Translated technical concepts into accessible language for clients of varying technical backgrounds.
Handled high-volume consultation periods while maintaining quality service.

NCH Software Greenwood Village, CO December 2021 - March 2022

Performed frontend feature updates, maintenance, and bug fixes for the Brisk Cloudware family of business web applications.
Manifested outstanding user experiences through style and functional overhauls.
Collaborated with other developers and management in every step of the development lifecycle.
Capitalized on prior experience to perform Linux and Windows server administration tasks.

Geek Squad Lone Tree, CO June 2021 - December 2021

Provided computer support and education to clients.
Documented issues and recommendations in detail for advanced repair specialists to take over.
Tested and reconditioned returned products.
Delivered outstanding experiences to build long term client relationships and enduring patronage.

David Clifton Ministries, Inc. Arvada, CO January 2021 - May 2021

Implemented internal food pantry management application using React, Express, and MongoDB.
Migrated data from existing MS Access database.
Communicated progress of project with management and met moving project requirements.
Trained ministry volunteers on operation of the software.
Furnished general IT support and improvements with the ministry's network and computers.

Best Buy Lone Tree, CO November 2019 - June 2021

Connected customers to comprehensive solutions encompassing the spectrum of products, software, and services that Best Buy has to offer.
Maintained positive vendor relationships by delivering unbiased sales recommendations.