Experience

Metropolitan State University of Denver Denver, CO August 2024 - Present

Rendering call center and front desk IT support services to MSU Denver students, staff, and faculty.
Administering user account profiles and security in Microsoft Azure, Active Directory, and Intune.
Utilizing deductive reasoning to diagnose, escalate, and resolve hardware, software, and network issues.
Tracking support requests, incidents, interactions, and resolutions in the TeamDynamix management software.
Collaborating with other teams to orchestrate the resolution of specialized issues outside the scope of the service desk.

Geek Squad Lone Tree, CO December 2022 - Present

Providing outstanding computer support and education to clients, ensuring long term relationships and patronage.
Documenting issues and recommendations in detail for other technicians to take over.

NCH Software Greenwood Village, CO December 2021 - March 2022

Performed frontend feature updates, maintenance, and bug fixes for the Brisk Cloudware family of business web applications.
Implemented in-house branded subscription management UI supplanting the default Stripe views.
Manifested outstanding user experiences through style and functional overhauls.
Collaborated with other developers and management in every step of the development lifecycle.
Capitalized on prior experience to perform Linux and Windows server administration tasks.

Geek Squad Lone Tree, CO June 2021 - December 2021

Provided computer support and education to clients.
Documented issues and recommendations in detail for advanced repair specialists to take over.
Tested and reconditioned returned products.
Delivered outstanding experiences to build long term client relationships and enduring patronage.

David Clifton Ministries Lakewood, CO January 2021 - May 2021

Implemented internal food pantry management application using React, Express, and MongoDB.
Migrated data from existing MS Access database.
Communicated progress of project with management and met moving project requirements.
Trained ministry volunteers on operation of the software.
Furnished general IT support and improvements with the ministry's network and computers.

Best Buy Lone Tree, CO November 2019 - June 2021

Connected customers to comprehensive solutions encompassing the spectrum of products, software, and services that Best Buy has to offer.
Maintained positive vendor relationships by delivering unbiased sales recommendations.

Jolie Stationary Denver, CO October 2017

Created cover page for the client's site www.jolieandco.com.
Animated logo calligraphy with Adobe After Effects from Adobe Illustrator source files.
Optimized final animation to run smoothly on smartphones and tablets.
Integrated cover page with pre-existing Squarespace site and used various workarounds to go beyond Squarespace's styling restrictions.